Frequently Asked Questions
Below you’ll find some of the most common questions people ask our product. If your query is on the list below just click on it and you’ll be taken to the answer.
However, if you can’t find the information you’re looking for, contact us through our online Contact form and request a call back at a time that is convenient for you.
How easy is it to install?
The system consists of five small units which fix to the walls in the Bedroom, Kitchen, Hall, Sitting Room and Bathroom and two door units which fix to the front and back doors. The units are held in place with a simple Velcro sticker.
The central receiver is then plugged into a central part of the house and the system will go live.
After about 10 minutes, data will start to come through to your web based dashboard and you will be able to set up the alerts important to you.
Basically, if you can hang a picture, you can probably install the system. But, if you have any doubts, we do have nationwide coverage of trained engineers who can install the system for you. Please use the Contact Us link at the bottom of this page for more information.
Will it be intrusive?
There is no CCTV, no constant alerts, and no beeps or sounds made by the equipment in the house. Within a day or so, most people don't notice the system anymore.
The relative viewing the data simply sees a history of activity. Alerts by text and email can be set up either to confirm routine events, or warn you of unexpected behaviour.
How long is the contract?
When you purchase the equipment, it is yours and there is no long-term contract. You pay an agreed amount per month for the connectivity and if you decide to stop using it, just let us know and we’ll stop the monthly charge. It's as simple as that. Even better - if you return the equipment within 12 months of purchase and it is in good condition, we'll give you back £100.
How many people can view the information or receive alerts?
It is possible to set up other people to receive alerts. The main owner controls this and there is no limit on who can receive them. You can therefore pass the watching role across both family and professional carers. It is possible to arrange multiple log-ins so that some tasked with watching events have view-only screens but cannot alter any property details.
Will this change the way we communicate with one another?
In the work we have done with the system we have found that it actually improves the quality of the communication from the "Are you OK?" type conversation to a friendly "Goodness, you've been busy" type of opening remark. Conversations progress more easily when you know something about what your relative has been doing instead of simply being relieved that the telephone has been answered; something which can impart an unhelpful sense of anxiety that can be irritating to an elderly relative.
How regularly is the information received by the system?
The information is effectively live. The units send information every three minutes to the central controller which immediately transmits over the web.
What is "In the box" and do I need special equipment or software?
The box we deliver will consist of five small sensors ( similar to a burglar alarm sensor) which fix to the walls in the Bedroom, Kitchen, Hall, Sitting Room and Bathroom and two door units which fix to the front and back doors. There is a central receiver and a plug. The sensors are held in place with a simple Velcro sticker.
Once “live” the central receiver gathers the information from the sensors and delivers this via a mobile link to your personal website within our system.
You need no special equipment, no extra phone lines and no particular software.
Tell me about the Alerts
The alerts are not pre-set, you choose what they are, and their frequency.
For instance, if you are worried about your relative not getting up in the morning, you can set up an alert to let you know that there is movement round the house after 8am; perhaps by email every day. Or, you could take the “no news is good news” approach and set up the alert to send you a message only if there is no movement around the house.
Alternatively, perhaps you are worried that your relative is leaving their back door open. You can setup an SMS text alert to let you know if the door has been left open either at a particular time of day (say, at night) or anytime during the day.
With some thought, there is a lot you can do to keep an unobtrusive eye on both normal daily routine and monitor untoward events.
What happens when my relative goes on holiday?
The system will simply record that there is nothing happening in the house. You can temporarily turn off your alerts, or you can use the system to see that someone has let the cat out. The system will wait patiently for your relative to return - and even tell you when they do!